NNR’s recent partnership with Centrica Business Solutions has enhanced their end-to-end service, for which NNR have landed themselves with a Supply Chain Partnership 2018 award nomination. An end-to-end service requires the right skills, resources and planning. NNR enlighten FORWARDER on why an end-to-end service is the way forward for a developing business. 

A seamless experience matters to a customer. It matters to everyone. Being served by the same waiter at a restaurant is a much more personal experience than if you have multiple servers in one sitting. It’s the same case for logistics, and if it’s something your business is lacking, it could be costing you valuable customers and revenue.

So, what exactly are the benefits of offering an end-to-end service? 

An end-to-end solution is typically a service the is handled from the point of order with manufacturer, through several logistics processes, including the final delivery to the end user or consumer; through one logistics provider.. So, if a load has to go from A to B to C, the customer doesn’t have to worry about what happens between A and C – that’s the company’s concern. This means any changes, issues or costs throughout the entirety of the load are controlled specially by the end-to-end business, providing full control over the transition of the stock. Worldwide logistics company and BIFA Freight Service Award nominee , NNR, pride themselves on this end-to-end strategy, which they believe makes them a respected and reliable company. From sourcing at origin, to delivering to the customer, NNR provides a service that is secure and dedicated to its consumers, meaning high levels of satisfaction, and subsequently, loyalty.

As you can imagine, running a process from start to finish enables your company to have full control over the logistics of your business. Orders may not always go to plan, so whether there’s a change in the order process or a potential problem in processing, one company has sole responsibility – and therefore control – of the situation. This is a great thing, allowing full transparency during communication with the customer – a key trust-building factor. Furthermore, being aware of the minor details when contacting your customer reflects professionally on your company. Customers appreciate communication, so regular updates will prove your service well. Highlighting the importance of customer courtesy, NNR claim that one of the most invaluable attributes to their company is customer focus and culture.

The organic growth of NNR has led to their partnership with Britain’s leading gas supplier to domestic customers, Centrica Business Solutions. Both companies work together to provide a complete end-to-end service. The flow of product is managed from manufacturing sites primarily in China, Hong Kong and Israel. Centrica were afforded dedicated, secured space within the warehouse in a purpose-built access-controlled cage. NNR ensures that from start to finish, the stock is secure and fully traceable through their pick-and-pack process. This method requires a fully traceable serial number scanning system for a secure in-house service. Managing a controlled end-to-end process with CCTV coverage to protect the high value sensor and bridge products means little opportunity for stock irregularities.

Offering a stable and high-quality service, NNR have been shortlisted for awards by Lloyds Loading List (Global Freight Awards), Freight Transport Association, and UKWA this year alone, and previously won UKWA’s ‘Best New Member Award’ in 2015. Investing in their security, technology and staff, the end-to-end service seems to be the proof in the pudding.  At NNR, we recognise that healthy supplier relationships are key; with hauliers, packaging suppliers, staff agencies and other 3PLs, all playing a vital supporting role. We value these relationships as much as the customer partnership itself as we each need to work efficiently in order to maintain world class operation. 

Your business may be end-to-end, and your order may reach completion, but if you’re willing to put in that extra mile, your success will be endless.  

Rachel Jefferies, Editor, FORWARDER magazine

NNR’s recent partnership with Centrica Business Solutions has enhanced their end-to-end service, for which NNR have landed themselves with a Supply Chain Partnership 2018 award nomination. An end-to-end service requires the right skills, resources and planning. NNR enlighten FORWARDER on why an end-to-end service is the way forward for a developing business.

A seamless experience matters to a customer. It matters to everyone. Being served by the same waiter at a restaurant is a much more personal experience than if you have multiple servers in one sitting. It’s the same case for logistics, and if it’s something your business is lacking, it could be costing you valuable customers and revenue.

So, what exactly are the benefits of offering an end-to-end service?

An end-to-end solution is typically a service the is handled from the point of order with manufacturer, through several logistics processes, including the final delivery to the end user or consumer; through one logistics provider.. So, if a load has to go from A to B to C, the customer doesn’t have to worry about what happens between A and C – that’s the company’s concern. This means any changes, issues or costs throughout the entirety of the load are controlled specially by the end-to-end business, providing full control over the transition of the stock. Worldwide logistics company and BIFA Freight Service Award nominee , NNR, pride themselves on this end-to-end strategy, which they believe makes them a respected and reliable company. From sourcing at origin, to delivering to the customer, NNR provides a service that is secure and dedicated to its consumers, meaning high levels of satisfaction, and subsequently, loyalty.

As you can imagine, running a process from start to finish enables your company to have full control over the logistics of your business. Orders may not always go to plan, so whether there’s a change in the order process or a potential problem in processing, one company has sole responsibility – and therefore control – of the situation. This is a great thing, allowing full transparency during communication with the customer – a key trust-building factor. Furthermore, being aware of the minor details when contacting your customer reflects professionally on your company. Customers appreciate communication, so regular updates will prove your service well. Highlighting the importance of customer courtesy, NNR claim that one of the most invaluable attributes to their company is customer focus and culture.

The organic growth of NNR has led to their partnership with Britain’s leading gas supplier to domestic customers, Centrica Business Solutions. Both companies work together to provide a complete end-to-end service. The flow of product is managed from manufacturing sites primarily in China, Hong Kong and Israel. Centrica were afforded dedicated, secured space within the warehouse in a purpose-built access-controlled cage. NNR ensures that from start to finish, the stock is secure and fully traceable through their pick-and-pack process. This method requires a fully traceable serial number scanning system for a secure in-house service. Managing a controlled end-to-end process with CCTV coverage to protect the high value sensor and bridge products means little opportunity for stock irregularities.

Offering a stable and high-quality service, NNR have been shortlisted for awards by Lloyds Loading List (Global Freight Awards), Freight Transport Association, and UKWA this year alone, and previously won UKWA’s ‘Best New Member Award’ in 2015. Investing in their security, technology and staff, the end-to-end service seems to be the proof in the pudding.  At NNR, we recognise that healthy supplier relationships are key; with hauliers, packaging suppliers, staff agencies and other 3PLs, all playing a vital supporting role. We value these relationships as much as the customer partnership itself as we each need to work efficiently in order to maintain world class operation.

Your business may be end-to-end, and your order may reach completion, but if you’re willing to put in that extra mile, your success will be endless.

Rachel Jefferies, Editor, FORWARDER magazine