Operations Clerk – Import
Location: Feltham
Salary: £22k to £26k doe
Full time
Mon to Fri – 9am  to 5.30pm

Purpose of the Job:
Management of Key Accounts and Customer Services

Key Activities:
Manage the day to day key client account requirements.
Manage the day to day export and import bookings of Air, Road and Sea Freight jobs.
Raising Job files and all of the appropriate operations paperwork.
Processing jobs through in-house freight forwarding software system.
Customs entries using the ASM Sequoia system.
Extensive client liaison and negotiation.
Extensive supplier liaison and negotiation.
Internal liaison with the sales team assisting with quotations and service information.
Managing the jobs from quotation stage to final invoicing in line with the client expectations and communicating effectively any service issues.
Maximising the gross profit by negotiating with the supplier base.
Proactively contacting the existing clients to maximise business potential.
Invoicing jobs on completion.

Key Competencies:
Direct customer facing & negotiation, inter-office management skills with operations. Understanding contracts

Professional Experience
International Logistics experience (All modes Air, Sea, Road, Courier)

Technical Skills
Microsoft office, customs compliance

Behavioural Aptitudes
Excellent communications skill both verbal and written. Attention to detail. Friendly, Calm and professional manner. Ability to handle pressure and good time management.


jason@headfordgroup.com  |  +44 (0)1454 628 779