Organised by P&O Ferries, 20 students – who are enrolled on the Travel and Tourism (Level 2 Diploma) course at the college – were hosted by the manager of the centre, Mark Hollingdale, who kicked the afternoon off with a careers talk and Q&A session.
The budding travel professionals were given a thorough overview of the crucial function of the Contact Centre, which handles thousands of bookings a week across all routes and focuses on providing exemplary customer service to meet the needs of all P&O Ferries’ customers. The students gained an understanding of the qualities and skills required to pursue a career within the centre and received advice on how to apply and where they could view current vacancies.
Following the talk, the group listened in to calls and spoke to employees, directly experiencing the varied nature of the roles as well as noting additional desirable skills such as speaking a second language. Career paths across other areas of the business were also discussed, demonstrating how an initial entry-level role within the Contact Centre could lead on to wider opportunities within the group.
Mark Hollingdale commented, “It’s always a pleasure to spend time with students who are destined to be the next generation of travel professionals and it’s important as a leading employer in the region, to take the opportunity to remind them that there are a wealth of career opportunities available through P&O Ferries.”
Sacha Waite, Programme Director of Travel and Tourism at Dover Technical College, said: “We’d like to thank P&O Ferries for providing our students with valuable insight into what a career would be like within its Contact Centre. Everyone thoroughly enjoyed their visit and found it very informative.”
Josh, a student at Dover Technical College, added, “I would love to work at P&O Ferries’ Contact Centre. You have to start somewhere, and this would be a great way to kick start your career.”