Digital solution ensures accurate replacement ‘for life’

Werlte, April 2018. KRONE has introduced a new system for ordering trailer parts which says the company will speed up supply and guarantee accurate parts replacement for the life of every Krone vehicle.

Using a unique quick-response code, which is stamped onto the registration plate of every KRONE trailer, the customer simply scans the information, using a mobile or tablet, to gain instant access to the trailer parts list and all relevant data – such as part numbers, description and availability. Then, using the KRONE Online Shop, the parts can be quickly ordered.

As each QR code is unique to the trailer on which it is supplied, the operator will benefit from fast and accurate identification of the required spare part without confusion or issues arising from language translation.

Furthermore, parts procurement is speeded up and the customer will save time during maintenance, repairs or vehicle breakdowns during the life of the trailer and will always be assured of receiving the actual parts which were part of the original trailer specification.

Ralf Faust, Managing Director, is upbeat about the new system:

“Fast spare parts delivery is a matter of course for every Krone customer. Now though, not only have we simplified the ordering process, regardless of location or trailer age, but also the customer can instantly  identify the actual spare parts which were supplied with the vehicle. Faster procurement and direct access contribute to this revolutionary development of our parts supply service.”

KRONE Commercial Vehicle Group

The Krone family business is among the market leaders in commercial vehicle and agricultural machinery production. Its product portfolio in the commercial vehicle division includes curtainsided semitrailers, temperature-controlled semitrailers, dry freight semitrailers, container chassis, swap systems, general trailers, motor vehicle superstructures, and CEP vehicles for parcel services.

Customer requirements go far beyond the vehicle. Krone offers a comprehensive service package that includes telematics, spare-parts, maintenance contracts, service partners throughout Europe, financing, rental vehicles via Krone Fleet and used vehicle sales via Krone Used. In-house components, such as the Krone trailer axle and the ‘All-in-Krone trailer’, ensure that customers can rely on one contact person for every requirement.

In five decades, the Krone Group’s annual sales volume has increased from approximately 8.5 million euros to nearly 1.9 billion euros today. The Krone Group’s main revenue generators are commercial vehicles (Fahrzeugwerk Krone and subsidiaries) with sales of approximately 1.3 billion euros.

Krone has manufactured around 52,000 vehicle units (approx. 41,000 semitrailers and nearly 11,000 swap systems); by country Germany is the strongest sales market at 27,2 percent. All other Western Europe countries combined represent 43,8 percent and Eastern Europe countries are at 21,6 percent.

The Krone Group employs 4,500 personnel worldwide. This strong increase in the number of employees is due to the growth of the Krone Commercial Vehicle Group; approx. 2,500 employees are currently working on vehicle production at the Werlte, Herzlake (both at Emsland/Lower Saxony), Dinklage (at Osnabruck), Lübtheen (Mecklenburg-Vorpommern), and Tire (Turkey) locations.