Garuda Indonesia has appointed dnata to provide all ground handling services for its new five weekly flights from Jakarta and Singapore to London Heathrow.
The agreement strengthens dnata’s position as one of the UK’s leading independent handlers, with the firm now providing air services for some of the world’s leading airlines across seven airports in the UK.
The new UK base for the Skytrax five-star rated airline will be Terminal 3 where dnata will provide a full range of ground and passenger services, from check-in to ramp operations and baggage handling, when Boeing 777-300ER services commence on 31 March.
Garuda’s freight will be handled at the award-winning dnata City, a purpose-built complex featuring industry-leading technology. dnata will also provide the carrier with inter-airport cargo trucking throughout the UK.
Senior Vice President Business Development, dnata, Mohammed Akhlaq said, ‘The Garuda Indonesia contract further consolidates our position as a major player at Heathrow and across the UK network where we have demonstrated our commitment to delivering high standards of safety and customer service for our airline clients.’
‘Our skilled and dedicated team of ground handlers and customer service professionals will ensure Garuda’s transition to its new home runs smoothly, paving the way for efficient ongoing operations at London’s biggest airport.’