• IAG Cargo’s product for high priority shipments now includes a 24/7 service based out of its London hub
  • The decision comes after a noticeable increase in demand for Critical shipments from customers
  • Critical Service Centre teams will be operating all hours this Bank Holiday weekend to support any last-minute bookings ahead of Easter

IAG Cargo today has announced the expansion of its highest priority product with the introduction of a dedicated 24-hour Critical Service Team, operating seven days a week, 365 days a year to support customers with urgent shipments.

Based at IAG Cargo’s London Heathrow hub, the 24-hour team will support all service matters related to the Critical product, overseeing the entire shipment journey including out-of-hours bookings, customer service advice and tracking. Shipments from last-minute orders to made-to-measure spare parts are guaranteed capacity, with no restrictions on size weight or volume of cargo, subject to aircraft limits.

Daniel Johnson, Head of Product, IAG Cargo, said:

“The expansion of our Critical service offering reflects our commitment to our customers to support the end-to-end journey for high priority shipments, 24 hours a day and 7 days a week.

Following a 10% increase in demand in the weeks preceding the Easter holiday last year, our new 24/7 Critical offer means our Critical Service Centre will be able to support all last minute and urgent shipments, whether it’s in-demand chocolate or a key aircraft part.”

Customers shipped over 5,000 consignments with IAG Cargo’s Critical Service Team in 2018 and this extended offering ensures IAG Cargo customers can book last-minute Critical shipments in time for the holiday, regardless of time zone or location.