PHOEBE SMITH

Phoebe Smith

How long have you been with Cory?

 I first started at Cory Logistics Felixstowe Office on a rainy Monday in November 2013. 

What is your position now and what were
your previous positions within the business?

 I was promoted 6 years ago to airfreight account manager (dealing solely for a large UK Telecommunications company). Before then I started out as receptionist and had a few other roles within the business in various departments. 

What are you responsible for now?
What actual working roles do you fulfil? 

 My primary responsibility is the general day-to-day operational handling for all freight moves worldwide. Liaising with my customer, our supplier partners and all associated agents. Essentially, I have to ensure the supply chain needs are fulfilled and that my customer is happy. Sometimes I even manage to make tea and coffee for my colleagues. 

Tell us about your new Ipswich office?
What is it like being in the centre of Ipswich? 

 Our Ipswich office is open plan and refreshing; in that we have a 360-degree view of the town. Having access to all the brilliant amenities does mean I have started to learn how to budget! Also, on a Friday evening it’s great to step out of the office and into one of the nearby bars to socialise with teammates and friends. 

What do you most enjoy about your
day-to-day role? 

 My customers have high expectations and time critical cargo. However, I know my job well, and enjoy a sense achievement and pride in making the job work. 

The daily cut and thrust of air freight can be very demanding. How do you spend your down time? 

 My role is demanding, but when away from the hot seat I like to unwind in lots of different ways; socializing with friends, hitting the gym and travelling. I really enjoy cricket, nice restaurants and for now being young, free and adventurous.   

Where do you see yourself in 5 years’ time? 

 I’m naturally keen to progress, carry on learning and to take more responsibility. Ideally, I’d also like to incorporate overseas travel within my role. Other than that, I’d like a selfie with David Beckham. 

JAMES MAFFEY

James Maffey

How long have you been with Cory?

 I joined Cory Logistics in April 2007, and recently completed my 12th year of employment. 

What is your position now and what were your previous positions within the business? 

 Airfreight Manager, after previously working as Department Supervisor and Airfreight Account Manager.   

What are you responsible for now?
What actual working roles do you fulfil? 

 I am responsible for the day to day running of the airfreight department. This includes managing the team and ensuring the high levels of customer service we pride ourselves on are maintained. I also work closely with the sales manager and commercial teams to help further build the airfreight side of the business. Also, I make time to see how and where we can improve as a department, service and team. 

Tell us about your new Ipswich office.
What is it like being in the centre of Ipswich? 

 After spending 12 years working in Felixstowe with Cory, the move to the new Ipswich office was met with a mix of nervousness as well as excitement for this new chapter in Cory’s history. The office is located ideally to public transport services which makes the daily commute that much easier. We’re also surrounded by amazing shops, cafes, bars and restaurants so lunch options have really changed up. 

How has the air freight market changed
in the last five years and what makes
Cory AIR service stand out? 

 The airfreight market has evolved hugely over the last 5 years, as the global demand for goods being delivered sooner becomes more commonplace, this has made airfreight an alternative solution to the longer lead times of ocean freight. As this market has evolved so has Cory, and we now offer a range of air services, from priority to economy. Cory offer a high level of customer service, with our team always on hand to answer any questions, deal with issues and ensure the customer gets the level of care and attention they expect no matter how big or small the shipment is. 

What do you most enjoy about your
day-to-day role? 

 I enjoy working within a team of similar hard-working individuals, it makes the day to day tasks that much easier if we are all pulling in the same direction and working towards the same goals. We are a small team so it is important we all get on and I am very fortunate to work with wonderful colleagues.   

The daily cut and thrust of air freight can be very demanding. How do you spend your down time?  

 As the airfreight business can be very time sensitive this creates a certain level of stress & intensity, so it is important to find ways to disconnect when away from the office. This is a mantra I try to pass on to my colleagues. In my time outside of the business I enjoy spending as much time as possible with my wife and 3 children. This can be days out, or even as simple as all curling up on the sofa watching a film. I also help run a local youth football team, Trimley Red Devils (which the company has been very generous to sponsor and we’re proud to wear the Cory Logo on our shirts). Coaching these young juniors is very rewarding and brings great satisfaction to see them develop both on and off the field; essentially, it also helps keep me fit. 

What have you learned in your career that you pass on as key advice to a younger you?  

 Stay as organised as possible, a messy desk is a sign of a messy mind. Also don’t try to take on too much work and never be afraid to ask for help. 

KIRSTIE NOLSON

Kirsty Nolson

How long have you been with Cory?

 I have been with Cory Logistics for nearly four months although it already feels like a lot longer. My position is Key Account Manager (for a very large UK telecommunications company). This is my first and only role within Cory Logistics although I’ve also helped within other departments for holiday cover. 

What are you responsible for now?
What actual working roles do you fulfil? 

 Within the team, I have shared responsibility for the general day-to-day air freight operations for one primary account (the telecommunications company): dealing with various offices worldwide, forward planning the freight moves, attending to all the paperwork and process and within strict time confines as required. Sometimes, I also make the tea! 

Tell us about your new Ipswich office.
What is it like being in the centre of Ipswich? 

 Our new office is really very good, we have lots of light and a fantastic view of Ipswich Town Centre (from our 8th floor office). After a little hesitancy, I have found working in Ipswich mostly enjoyable, although the extra expenditure with all the new shops is a little frustrating! 

What do you most enjoy about your
day-to-day role? 

 Whilst my role is relatively new to me (and I really enjoy it), my general experience provides the team with a different perspective. Having worked in freight forwarding, warehousing, general imports and ocean freight this helps with any overlaps. 

The daily cut and thrust of air freight can be very demanding. How do you spend your down time?  

 The team has great balance and is brilliant to be a part of, we’re very adaptable, multi skilled and motivated. We all work hard and get on very well. It’s also fun but I’m not sure if I’m allowed to say that!   

What have you learned in your career that you pass on as key advice to a younger you?  

A good mantra for me is to ensure a good ‘work/life balance.’ As a busy mum, to a home of young boys it’s essential to me that I get this right. I have learned to work hard, be polite and always smile (smiling is usually happily contagious). These are not only decent work ethics but good life lessons to carry with you. 

SALLY MILBOURNE

Sally MILBOURNE

How long have you been with Cory?

 I started at Cory in April 2008. So whilst I’m almost a veteran, we have lots of good people who have been here for many years (which is very reassuring for me as well as others who join the team). 

What is your position now and what were your previous positions within the business? 

 I now work in the airfreight department as an account manager and have done for seven years. When I started I joined the liner division so have gained extra experience within two of the Cory divisions. 

What are you responsible for now? 

 General day-to-day operations on the Airfreight department; speaking with suppliers and customers, arranging for quotes, problem solving and making sure all goes to plan. 

Tell us about your new Ipswich office.
What is it like being in the centre of Ipswich? 

 I love the new office. It’s really nice for all the staff to be together on one floor. The views are amazing. We overlook most of Ipswich town centre: we can see down onto Portman Road and the Willis Towers rooftop garden. 

How has the air freight market changed in the last five years and what makes Cory AIR service stand out? 

 I feel like Airfreight is changing all the time, depending which time of year it is makes a huge difference in the day to day running. We handle so many seasonal cargo types; it provides great variety throughout the year. Whilst change is constant,  I’d like to think we are always professional, hard working and happy to help. 

What do you most enjoy about your
day-to-day role? 

 I like that every job is different, we could have five jobs at once all different cargo, all different destinations. I also have a great team I work with! We all get on, understand our roles and know that the customer comes first. 

Air freight can be very intense and demanding. How do you spend your down time?  

 I am a mum of two boys (aged three and six) so spend my down time with my family. I like to see my friends, socialise and enjoy reading. Has anyone mentioned the occasional glass of wine? 

What have you learned in your career that you pass on as key advice to a younger you? 

 Always try your best, work hard, but most of all appreciate your work family!