• Bertelsmann logistics subsidiary awarded PostNL for highest delivery reliability in 2020
  • German trans-o-flex gets price for best communication and action during the Corona crisis


(Weinheim) For the first time Arvato Supply Chain Solutions, a subsidiary of German Bertelsmann group and a leading international supply chain and e-commerce provider, has honored the best performance of its transport partners. Five different companies have been awarded with the Arvato Supply Chain Solutions Carrier Award 2020 in five categories. The price for highest delivery reliability (Best On Time Performance) went to PostNL from the Netherlands. The award in the category Special Performance went to German trans-o-flex. Both carriers are member of EURODIS, the international transport network for parcels and pallets in 36 European countries. “We congratulate both of our members on their great success and are very proud that through this, EURODIS is the only network with two winners at the Arvato Carrier Awards. Congratulations also to all other winners, second and third places, among which there are also EURODIS members as for example the Austrian Post”, says Jens Reibold, Managing Director of EURODIS GmbH. The company based in Weinheim, Germany is steering the European network which brings together the strengths of leading national carriers.

According to Arvato the basis of the Carrier Awards is an evaluation of the full-year performance and comparable data of each service provider. For example the Bertelsmann subsidiary analysed data from more than 100 million shipments with more than 800 million data points from its system. In a statement to the media Berthold Reinke, Vice President Transport Management at Arvato Supply Chain Solutions, explained: “Using this data, we can quickly see who is performing well in which areas and who still needs to improve. And it also shows that large service providers are not always automatically set, but that smaller niche providers can also be ahead in certain areas.”

PostNL won in the category Best On Time Performance scoring “for consistently high performance and high network stability in all phases of 2020.” Evaluation criteria for example included delivery performance, status data quality and delivery stability per week. Arvato further stated that keeping to the promised delivery time is immensely important. “After all, high delivery reliability always reduces follow-up costs. Experience shows that the faster the goods are delivered, the lower the return rate”, underlined Reinke.


For 2020 the Special Award was given to trans-o-flex in respect of the company’s information behaviour in the first Corona phase. The topic of this category is going to change every year and is designed to recognize a critical topic for logistics as well as for society in the respective year. “Performance parameters for this included the type and quality of communication, updates per week and number of service increments”, Arvato stated. The company trans-o-flex, “which provided daily unsolicited information on the status of the network during the Corona pandemic, which countries had which last-mile restrictions and which challenges were encountered by recipients, stood out as exemplary.”