Cargo association recognizes American for outstanding express cargo service for second consecutive year American Airlines is proud to announce that it has received the 2017 Express Cargo Service Standard of Excellence award for the second year in a row from the Express Delivery & Logistics Association (XLA). The award recognizes excellent performance servicing the express cargo industry. XLA is a trade association for companies engaged in providing and procuring services within the global air express mail and logistics industry. Each year, XLA surveys its approximately 50 member companies about their experience on all facets of their express cargo experience with various airlines. Members are asked to rate airlines based on their general express cargo performance, services and products—like American’s Priority Parcel Service (PPS)—as well as on specific categories that include on-time performance and next flight out (NFO) availability, communications, customer service, recovery experience, web and technology, cold chain and other factors. In announcing the Standard of Excellence award, XLA noted that its members found that American Airlines Cargo “met and surpassed the high performance standards” required for the award. “We are particularly proud of this award because it comes from XLA members who are an important part of our customer base,” said Roger Samways, VP Sales, American Airlines Cargo. “Thank you to the XLA membership for recognizing our hard work, and thank you to the entire American Airlines Cargo team for your incredible performance in 2017 and every year.” With new and ongoing investments in technology and process improvements, American remains focused on caring for its gold-medal team.