Smethwick, UK: Avery Weigh-Tronix today unveils Uptime Select – a brand new range of service cover packages for weighing equipment. In an industry first, Uptime Select offers 99% operational uptime and all-inclusive service cover.
From airline check-in desks and warehouses, to food production lines and landfill sites, accurate weighing is crucial for most industries to satisfy legal compliance, ensure safety and to protect revenue.
Designed to safeguard operational weighing performance, Uptime Select™ spans routine preventative maintenance, recalibration, reverification, emergency call out and product repair or replacement.
Three discrete Uptime Select product groups meet the different service cover needs for major categories of weighing equipment: weighbridges (with BridgeCare Total™ and BridgeCare™); heavy-capacity integrated scales (with Weighcare Total™ and WeighCare™); and standalone, light capacity scales (with ProCare Total™ and ProCare™).
For business-critical equipment, Care Total agreements give the assurance of up to 99% uptime through fully-inclusive service and maintenance cover – a promise backed by a proportional refund of the annual premium if the agreed service level is not met. For other equipment, Care agreements offer 8-hour/next-day response and market-leading comprehensive cover. All customers are assigned a named team of engineers, ensuring detailed operational familiarity and service continuity.
Deploying 150 engineers, a 24-hour National Response Centre will co-ordinate field service calls. Any UK postcode sits within 26 minutes’ travelling time of a qualified engineer, whilst the UK’s largest fleet of ten strategically-placed weighbridge test units ensures reverification equipment is typically less than an hour away.
Paul Hines, Innovation Director at Avery Weigh-Tronix, said: “Our new Uptime Select offer is a radical shift for the industry. We spoke to our customers and designed a solution which reflects what they really want and need from service agreements. Avery Weigh-Tronix has swept away the complexity and confusion associated with traditional service contracts. Our new products are completely transparent: customers can see instantly what is and is not included, and what (if anything) may be chargeable.
“Most importantly, since engineering teams become familiar with their customers’ sites, we can ensure even faster call-to-fix times to keep downtime to an absolute minimum.”